Privacy Policy

XplorenCo is a service that matches registered individuals be it adults or children ("Learners") to coaches or teachers ("Teachers") in online small-group classes, or one-on-one online classes. Registered Teachers' role is to create, publicize, and provide those classes (the “Services”). This Privacy Statement describes what personal information XplorenCo collects from registered Learners and Teachers, of the XplorenCo Services, as well as how XplorenCo collects and uses personal information from visitors to our public website (collectively, “Sites”). 

Information We Collect

When you visit our Site, we may collect information about you that could be used to identify you, your device, or household (“Personal Data”), as further described below:

Personal Data That You Provide Through the Site: We collect Personal Data from you when you directly provide it to us, such as when you register for an XplorenCo account to use the Services. Example,

Contact Information.

  • Name or publicly posted name from a Facebook linked account

  • Email address

  • Phone number

  • Postal and billing address

Payment Information.

  • Credit card or other payment information

Demographic Data.

We collect age, month and year of birth, gender, pronouns, marital status, and similar demographic details, such as when you voluntarily provide information in the “about me” section of your profile or communicate with us.

Sensitive Data.

Parents may also enroll children in special classes offered for children with disabilities. Teachers and Learners are otherwise not allowed to have discussions that may elicit or result in sharing of sensitive information.

Content and Files.

  • Classes that you have enrolled

  • Content and communications that you may include or upload like your profile photo 

  • Your voluntarily provided profile picture or your Facebook picture linked to your account

  • Information voluntarily provided in the “about me” section of your profile

  • Information voluntarily provided through reviews

  • Notes you provide to Teachers about yourself or your Learner when enrolling a Learner in a class.

Passively Collected Data: When you use or interact with us through our Site, we and our third-party partners may collect, receive, and store certain data automatically. For example,

Usage data. We collect usage data (such as login times, search terms you used, and pages you viewed), and other information about your device and browser.

Identifiers and device information. We collect IP Address, device identifiers such as cookie identifiers (more on cookies below), your device’s operating system type, and browser type. We may use such information and pool it with other information to track usage and device and system data, for example, the total number of visitors to our Sites, the number of visitors to each page of our website, and the domain names of your Internet service providers.

Cookies. On our Sites, we and third parties that provide certain functionality to the XplorenCo Sites may use a technology called "cookies." A cookie is a piece of information that the computer that hosts our Sites gives to your browser when you access the Sites. Our cookies help provide additional functionality to our Sites and help us analyze Site usage more accurately. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of our Sites’ features. For more information about our use of cookies, please see the section entitled “Cookie Policy,” below.

Inferred Data: We may infer new information from other data we collect, including using passive, automated means, to generate information about your likely interests (“inferences”). For example, we infer the class subjects your family may be interested in from searches you may perform. We may also infer your general geographic location (such as city, state, and country) based on your IP address.

Aggregated Personal Data: We may aggregate data, including Personal Data, and use such aggregated data for any purpose. This aggregate information does not identify you personally.

Required Personal Data: Some Personal Data is required such as credit card payment used by Parents to purchase classes and for verified parental consent. Teachers are also required to let us access Personal Data relating to background checks. Teachers are also required to have their cameras on while teaching a live class. Learners are required, subject to authorized exceptions, to have their video enabled at least at the start of class to verify their identity to protect the safety of other Learners. You may decline to provide certain Personal Data.

Sources of Personal Data

You are the main source of Personal Data we have about you. We may also obtain any of the above categories of information from third parties. These third-party sources include, for example:

  • Third party partners. Third party applications and services, including social networks you choose to connect with or interact with through our services.

  • Co-Branding/Joint Partners. Partners with which we offer co-branded services or engage in joint marketing activities.

  • Service providers. Third parties that collect or provide data in connection with work they do on our behalf, for example companies that determine your device’s location based on its IP address.

  • Publicly available sources. Public sources of information such as open government databases and background check services we used for Teachers.

Our Use of Your Personal Data and Other Information

We may use any of the above categories of your Personal Data to:

  • provide and enhance the XplorenCo Sites, including troubleshooting, maintaining, improving, and personalizing the Sites;

  • business operations, such as processing your payment for the XplorenCo Services, billing, accounting, improving our internal operations, securing our systems, detecting fraudulent or illegal activity, and meeting our legal obligations;

  • send you emails or newsletters that you signed up for, including messages about new and recommended classes, groups, events, and other marketing content we may send to Parents and Teachers;

  • communicate with you to confirm registration and send updates, provide customers support and security alerts, and other administrative messages;

  • conduct research and develop new services or features; analyze website usage and usage of the Site features, content, and pages; and

  • conduct background checks if you are a Teacher.

We combine data we collect from different sources to achieve these purposes and to give you a more seamless, consistent, and personalized experience.

If you are a Parent or Teacher, XplorenCo may use your contact data for marketing purposes, including to tell you about services and opportunities that might be of interest to you. If we do so, each promotional email we send you will contain instructions permitting you to unsubscribe from receiving future promotional information. If at any time you wish not to receive any future communications please contact us. 

 

Disclosure of Your Personal Data and Other Information

We may share your Personal Data with certain third parties with your consent or authorization and with whom you have intentionally interacted. We may share your Personal Data as necessary to complete your transactions and provide the services you have requested or authorized. For example, we use third parties to process credit card payments.

Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred to a successor or affiliate alone or as part of that transaction along with other assets.

Service Providers: We engage third party service providers to perform certain functions on our behalf (such as payment processing). These third parties may have access to your Personal Data for the purpose of helping us market, provide and/or improve the Sites.

Legal Requirements: XplorenCo may disclose your Personal Data if required to do so by law or when we believe that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of XplorenCo, Teachers, Learners, and Parents, (iii) operate and maintain the security of our Sites, including to prevent or stop an attack on our computer systems or networks, (iv) to protect the personal safety of users of the Site or the public, or (v) protect against legal liability. Teachers are required to report to XplorenCo any suspected case of child abuse or neglect they become aware of during their work with Learners. 

Third Party Analytics and Advertising Companies: Third party analytics and advertising vendors also collect Personal Data through our Site including, general location data, usage data, and inferences associated with identifiers and device information (such as cookie IDs and IP address) as described in the Cookies section of this statement. Except for data collected from Learners on the Services in Learner Space, these third-party vendors may combine this data across multiple sites to improve analytics for their own purpose and others. For example, we use Google Analytics on our Site to help us understand how users interact with our Site; you can learn how Google collects and uses information at www.google.com/policies/privacy/partners.

Please note that our Site includes references or links to or suggestions to engage with third parties whose privacy practices differ from ours. Teachers may also suggest third party resources for Parents and Learners. If you provide Personal Data to any of those third parties, or allow us to share Personal Data with them, that data is governed by their privacy statements.

Security

We take reasonable steps to protect the Personal Data provided via the Site from loss, misuse and unauthorized access, disclosure, alteration, or destruction. However, the Internet cannot be guaranteed to be fully secure, and we cannot ensure or warrant the security of any content or information you provide to us. You are also responsible for helping to protect the security of your account credentials. For instance, never give out your password, and safeguard your username, password and personal credentials used to access the Services, so that other people will not have access to your Personal Data. And do not use the username and password you use on our Services with any other services.

Do Not Track

Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. While we do not currently support Do Not Track signals, we treat the data of everyone who comes to our site in accordance with this Privacy Statement, whatever their Do Not Track setting.

Cookie Policy

What are cookies?

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device. Cookies are used with web beacons and similar technologies. Web beacons are electronic images (also called single-pixel or clear GIFs) that are contained within a website or email and can read cookies they place on your device.

What are cookies used for?

Cookies and similar technologies allow a site or service to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. We and our analytics and advertising partners use cookies and other identifiers, such as IP address, and technologies on our Sites to collect Personal Data (such as the pages you visit, the links you click on, and similar usage information) when you use our Sites, including Personal Data about your online activities over time and across different websites or online services. We and our analytics and advertising partners may use cookies and similar technologies to provide targeted advertising.

Other Terms and Conditions

Your access to and use of our Sites is subject to the Terms of Service.

Changes to Our Privacy Statement

We may change this Privacy Statement at any time. If we decide to change this Privacy Statement in the future, we will post or provide an appropriate notice. If we make material changes to the statement, we will provide notice or obtain consent regarding such changes as may be required by law. The date on which the latest update was made is indicated at the top of this document.