Terms & Conditions

1.ACCEPTANCE OF TERMS

1.1 The following terms and conditions govern all use of the XplorenCo website (the “Site”) and the services available at the Site (taken together, the “Service”). The Service is owned and operated by Eastern Sun Edutech Sdn Bhd. The Service is offered subject to acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on this Site by XplorenCo (collectively, the “Terms of Use”).

1.2 XplorenCo reserves the right, at its sole discretion, to modify or replace any of these Terms of Use at any time. It is user responsibility to check the Terms of Use periodically for changes. Your continued use of the Service following the posting of any changes to the Terms of Use constitutes acceptance of those changes.

2. ABILITY TO ACCEPT TERMS OF USE

2.1 You affirm that you are either more than 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use, and to abide by and comply with these Terms of Use.

3. SITE ACCESS

3.1 You are responsible for all access to the Site using your internet connection, even if the access is by another person.

3.2 We will use reasonable efforts to ensure that the Site is available at all times. However, we cannot guarantee that the Site or any individual function or feature of the Site will always be available and/or error free. The Site may be unavailable during periods when we are implementing upgrades or carrying our essential maintenance on the Site.

4. FEES; PAYMENT; CANCELLATION POLICY; REFUNDS

4.1 You can choose to book and enroll in classes offered on XplorenCo site that will require payment. You shall pay all applicable fees, as described on the Site, in connection with the classes selected. All fees are in Malaysia Ringgit unless stated otherwise. Payment can be made through any major credit cards such as Visa and Mastercard through a payment service provided by Stripe. XplorenCo reserves the right to change its prices (and to institute new charges) for the classes at any time. Purchases by you following the posting of such changes on the Site constitutes your acceptance of any new or increased charges.

4.2 For orders to be shipped outside of Malaysia, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Import duty or tax costs will be invoiced to you directly, and payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be.

4.3 How we handle refunds
When a class payment is refunded, you’ll receive an email from XplorenCo confirming the refunded amount; It may take up to 14 business days for your bank to process the refund beyond this point. In the case that the card used to make the purchase is no longer active, you may need to contact your credit card company or bank to retrieve the funds, or we will issue you a credit to your account. Learn more about our refund policies.

4.4 Full refunds 

The following situations guarantee parents a full refund-

  • Parents receive a full refund if they withdraw from a class of any type within 24 hours of purchase. Note that the 24-hour refund window only applies until the class’s start time.

  • Parents receive a full refund if the teacher cancels in advance of the class’s first meeting time.

  • In the event that a teacher misses a one-time class meeting, parents may request a full refund, or wait for the teacher to reschedule the class.

  • In the event that a teacher changes the date or time of a class meeting before the class’s start date, parents may request a full refund.

  • If you miss a class meeting, you are not entitled to a refund. 

  • If your learner has not joined the meeting 10 minutes after the class’s start time, the meeting may be cancelled, at the teacher’s discretion. This is considered a missed meeting and you are not entitled to a refund.

  • Refunds can only be issued to the original form of payment used for your purchase on XplorenCo, and they cannot be issued to a different card. In the case that the original card is closed or no longer active for any reason, you may need to contact your bank or credit card company to retrieve the funds. In selected cases, you may not be able to retrieve your refund, but we will offer you a gift card or apply a credit to your XplorenCo account instead. Our team will provide you with specific guidance in these cases.

  • Note that in the rare case a parent requests an excessive number of refunds, they may be disqualified from receiving future refunds.

5. PRIVACY

8.1 Your personal CRAFT La Sdn Bhd account information is protected by a password for your privacy and security. You need to ensure that there is no unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.

8.2 CRAFT La Sdn Bhd endeavors to protect user information to ensure that user account information is kept private, however, CRAFT La Sdn Bhd cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

6. THIRD PARTY WEBSITES

6.1 The Site may provide links to other websites and online resources. We are not responsible for and do not endorse such external sites or resources. Your use of third party websites and resources is at your own risk.

6.2 You may create a link to this Site, provided that:

6.2.1 The link is fair and legal and is not presented in a way that is:

6.2.1.1 Misleading or could suggest any type of association, approval or endorsement by us that does not exist, or

6.2.1.2 Harmful to our reputation or the reputation of any of our affiliates.

6.2.2 You retain the legal right and technical ability to immediately remove the link at any time, following a request by us to do so.

6.3 We reserve the right to require you to immediately remove any link to the Site at any time and you shall immediately comply with any request by us to remove any such link.

 

7. INTELLECTUAL PROPERTY

7.1 You agree that all content and materials delivered via the Service or otherwise made available by XplorenCo at the Site are protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. Except as expressly authorized by XplorenCo in writing, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from such materials or content. However, you may print or download a reasonable number of copies of the materials or content at this Site for your own informational purposes; provided, that you retain all copyright and other proprietary notices contained therein. Systematic retrieval of data or other content from this Site to create or compile, directly or indirectly, a collection, database or directory without written permission from XplorenCo is prohibited.

7.2 Reproducing, copying or distributing any content, materials or design elements on the Site for any other purpose is strictly prohibited without the express prior written permission of XplorenCo. Use of the content for any purpose not expressly permitted in these Terms of Use is prohibited. Any rights not expressly granted herein are reserved.

8. INDEMNIFICATION

8.1 You agree to defend, indemnify and hold harmless XplorenCo, its affiliates and their employees, contractors, officers, directors and representatives from all liabilities, claims and expenses, including attorneys’ fees, that arise from your use or misuse of the Service.

9. COLLECTION OF PERSONAL INFORMATION

9.1 We may collect and use information about you in accordance with our Privacy Policy.

10. DURATION OF TERMS

10.1 These Terms of Use are effective until terminated. We may, at any time and for any reason, terminate your access to or use of the Site. If we terminate your access to the Site you will not have the right to bring claims against us or our affiliates with respect to such termination. We and our affiliates shall not be liable for any termination of your access to the Site.

11. INTEGRATION AND SEVERABILITY

11.1 These Terms of Use are the entire agreement between you and XplorenCo with respect to the Service and use of this Site, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and XplorenCo with respect to this Site (but excluding the use of any software which may be subject to a separate end-user license agreement). If any provision of the Terms of Use is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms of Use will otherwise remain in full force and effect and enforceable.

12. MISCELLANEOUS

12.1 These Terms of Use and the Service contemplated hereunder are personal to you, and are not assignable, transferable or sub licensable by you except with XplorenCo prior written consent. CRAFT La Sdn Bhd may assign, transfer or delegate any of its rights and obligations hereunder without consent. All waivers and modifications must be in writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture or employment relationship is created as a result of this agreement and neither party has any authority of any kind to bind the other in any respect. In any action or proceeding to enforce rights under this agreement, the prevailing party will be entitled to recover costs and attorneys’ fees. All notices under this agreement will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service.

13. GOVERNING LAW

13.1 The Terms of Use listed above will be governed by and construed in accordance with the laws of Malaysia, and the courts of Malaysia will have non-exclusive jurisdiction over any claim or dispute arising under or in connection with these Terms of Use.